Shipping & Returns

Shipping

We are pleased to offer you free shipping within Australia. However, international orders require an additional $10 packing and handling fee.

We choose to dispatch your order through Australia Post. Parasol orders are usually shipped within 3 business days. Please allow up to 2 weeks for delivery anywhere within Australia, 3 weeks for international orders.

Larger orders may require up to 2 weeks before shipping. We will contact you via email to confirm the status of your order.

Returns and Refund Policy

Our business is based on quality, reliability and reassurance. We guarantee customer satisfaction with our products. If you have any issues with your parasol, please contact us immediately. If an item is faulty, return it to us within 7 days and we will replace it.

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